Carol is the Executive Assistant to Ken Phan; she plays an important role in the day to day operation of the agency.  She is responsible for client correspondence, and prioritization of agency events and projects.  Carol spent over 20 years as a librarian and has several years of personal assisting experience. She went to Tacoma Community College and Western Washington University.

Every day is different and that to Carol is the most enjoyable part of her work. From intangible wit and family bonds to intangible cashmere and fast engines that can bring a smile to her face, regardless, you will always find her positive energy and smiling face as she listens and goes beyond conventional limits. She loves photography, shopping, crocheting, laughing and listening to live music. When she isn’t working, you can find her at a thrift store tracking down a treasure.  She currently resides in Tacoma, Washington with her boyfriend of over 8 years.